By Barry Maher
[Editor’s Note: if you’re looking for 10 reasons why Barry Maher’s book, Filling the Glass has been honored by Today’s Librarian magazine as “[one of] The Seven Essential Popular Business Books,” here are 11 of them.]
Tip: Vision without substance is not vision, it’s illusion. Illusion has no long-term motivating power. It’s worse than no vision at all because it creates distrust and cynicism. And vision is a two way street. It comes down from the top of the corporate ladder. But it should also rise up from the individuals who make up the company. Each of whom should have a vision for what they’d like their life to be.
Tip: Try treating your people the way top salespeople treat their most important accounts. This means service. It means respect and courtesy and taking the time and the trouble to build rapport. It also means getting their input before making decisions—and getting their buy-in afterward.
Tip: Dictators dictate. Leaders sell. Their subordinates, their peers and sometimes even their superiors, follow because they wish to follow. In situations where you lack dictatorial power—in other words where you lack the authority to have people taken out and shot—try leadership.
Tip: Don’t expect team players if you haven’t made it a team sport. Too frequently, businesses extol teamwork then set up situations that destroy any possible team spirit. If I don’t win when the team wins, I’m not on the team. And it will never take more than one victory for me to figure that out.
Tip: Any manager who expects his people to put the company’s needs ahead of their own needs and the needs of their loved ones is not bright enough to be a manager. How many managers put company needs ahead of their own?
Tip: Too many.
Tip: Help your people feel better about themselves. There are few things in life more rewarding then helping others grow and succeed. Especially if you helped give them the faith in themselves to try to succeed in the first place. Mark Twain said that great people make you feel that you too can become great. Make others feel that they can become great and maybe you won’t be a great person, but you will get great results.
Tip: Speak softly and carry a big carrot. It usually works better than the stick. Concentrate on the what’s in it for them, and the what’s in it for you will usually take care of itself.
Incredibly Obvious Tip: Bringing out the best in people makes those people happier. Make the people around you happy, and you’ll be surrounded by happy people.
Incredibly Obvious Corollary: Most of us are happier when we’re surrounded by happy people.
Final Tip: The job doesn’t make the person, the person makes the job. Finding a way to do your job that’s in tune with the way you believe you should be living your life can make you far more effective on the job. If it makes you less effective, perhaps you’ve got the wrong job.
Three Simple Truths
There are three simple truths that managers should never forget:
1) You can never expect your people to have a greater vision for the company than the one that your actions demonstrate that you have.2) If your people believe the company is trying to take advantage of them, many will try to take advantage of the company. Some will succeed.
3) You can never expect your people to be more ethical than you are. Even if you’ve never done anything against them, if they see you cutting corners with customers, why shouldn’t they cut corners with you?